[5518A] IT Workplace Support Engineer

Start date: April 2026
Clearance: NATO Secret or equivalent
Location: Off-site

Requirements:
• At least 5 years of recent, hands-on experience in supporting Microsoft 365 environments
• A minimum of 3 years hands-on experience with Power Apps development, Power Automate workflows, and environment governance
• Minimum 3 years of recent hands-on experience with Power BI, including dataset modelling, DAX, gateway configuration, and workspace administration
• Minimum 1 year of recent hands-on experience with Microsoft Fabric architecture, workloads, and integration with Power BI
• Minimum 3 years of recent hands-on experience with Microsoft 365 security, compliance centre, and identity & access management (Entra ID)
• Strong analytical skills to assess and improve Modern Workplace processes and workflows
• Ability to troubleshoot complex Microsoft 365 issues and implement effective solutions
• Understanding of security best practices and compliance requirements related to Microsoft 365 services
• Ability to document processes clearly and provide training on Microsoft 365 Services

Duties:
• Administer and configure SharePoint Online site collections, permissions, libraries, and governance policies
• Manage Power Platform environments (Power Apps, Power Automate, Power Virtual Agents) including licensing, DLP policies, and environment provisioning
• Support Power BI workspace management, data gateway configuration, capacity planning, and dataset refresh scheduling
• Operate and monitor Microsoft Fabric workloads, pipelines, and dataflows for performance and reliability
• Maintain compliance and security settings in alignment with corporate policies and Microsoft best practices
• Act as Tier 2/3 support for end-user incidents and service requests related t
• Microsoft 365 Modern Workplace tools
• Support the end-users in developing and maintain automated workflows using Power Automate to streamline business processes
• Troubleshoot complex issues, perform root cause analysis, and coordinate with cloud providers when required
• Monitor service health dashboards and proactively address potential performance or availability issues
• Maintain comprehensive documentation for Microsoft 365 Modern Workplace processes, configurations, and workflows
• Implement and manage governance controls to ensure compliance with organizational standards
• Ensure compliance with internal security, data protection, and regulatory requirements
• Conduct regular audits and reviews of access controls and permissions
• Collaborate with IT security, compliance, and other relevant teams to ensure cohesive cloud resources management strategies
• Collaborate with business units to identify opportunities to improve productivity using Microsoft 365 and Power Platform